Customer Service Representative – Cosmetics

Standard Parking Corporation; Cleveland (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

SP, a Metropolis company, is hiring a Customer Service Representative for the Ritz-Carlton Cleveland location to ensure top-notch customer service in a busy parking facility. You will help customers, process payments on automated equipment, and assist with daily location operations.

Responsibilities include guiding customers, performing audits, handling transactions, and maintaining clean, professional presentation.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience
• Assists in the management of the day-to-day activities of the assigned location
• Monitors parkers in pay-in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct
• Performs other necessary functions as assigned
• Conducts garage and facility audits as required by management
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct
• Makes change (if required) for customers before transactions
• Quotes rates for parking services
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily
• Resolves customer complaints independently or with the aid of a supervisor
• Answers telephone in a prompt and courteous manner (if required)
• Maintains cleanliness of facility and picks up trash in the surrounding area
• Presents themselves professionally (neat appearance and in uniform) at all times while at work
• Arrives to work on time for scheduled shifts
• Completes any other duties that may be assigned by the supervisor

Job description

Customer Service Representative Requisition ID 2026-60484 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-OH-CLEVELAND Location Name 90984 – (M) RITZ-CARLTON CLEVELAND Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 1515 W 3RD ST Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City CLEVELAND Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province OH Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 44113 JobLocation_Header CLEVELAND OH United States Position Type (Portal Searching) Full-Time Category (Portal Searching)

Customer Service/Support Overview SP , a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities The Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

What you’ll do

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience
• Assists in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Willing to assist customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

What you need

Qualification Requirements: To perform this job successfully, an individual m