Parking Experience Specialist

SP+; Alexandria (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

SP+, a Metropolis Company, is transforming parking with AI for real-world experiences in locations across North America and Europe. We are seeking a Customer Service Representative in Alexandria, VA, to ensure a high-quality customer experience at a busy facility.

You will assist customers with payments, help maintain clean common areas, and support the maintenance team. The role requires reliability, strong communication, and a service-oriented mindset.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Ability to handle payments and basics of ticketing/parking systems.

Responsibilities

• Ensure seamless parking experience for customers.
• Assist in payment processes for automated revenue equipment.
• Deliver exceptional client and customer service.
• Manage day-to-day activities at the location.
• Greet customers and maintain a professional appearance.
• Respond to customer complaints and escalate when needed.

Skills

Customer service

Communication skills

Time management

Education

High School Diploma

Tools

Credit card machine

Parking access control hardware

Revenue control software

Job description

SP+, a Metropolis Company, is transforming parking with AI for real-world experiences in locations across North America and Europe. We are seeking a Customer Service Representative in Alexandria, VA, to ensure a high-quality customer experience at a busy facility.

You will assist customers with payments, help maintain clean common areas, and support the maintenance team. The role requires reliability, strong communication, and a service-oriented mindset.