Parking Customer Service Specialist – High-Volume Support

Reimagined Parking; Scranton (Lackawanna County); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health plans

Life and disability insurance

401(k) plan

Employee assistance program

Parental and caregiver leave

Résumé du poste

Reimagined Parking is seeking a Customer Service Representative to deliver exceptional service to monthly parking customers and internal stakeholders. The role handles high-volume inquiries via phone and email, with a focus on accuracy, professionalism, and a positive customer experience.

The CSR will support account setup, maintenance, and transactions while meeting SLAs in a fast-paced environment. Strong communication and data-entry skills are essential.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Strong written and verbal communication, with professional phone etiquette.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Proficiency with CRM systems and Microsoft Office applications.

Responsabilités

• Serve as primary contact for monthly parking customers and internal stakeholders.
• Handle inbound calls, emails, and written correspondence per SLAs.
• Resolve inquiries and complaints with empathy and professionalism.
• Assist with account setup, maintenance, and web platform navigation.
• Process transactions including sign-ups, updates, and cancellations.
• Enter data accurately and maintain customer notes in CRM.
• Document interactions and transactions thoroughly in systems.
• Provide branch, lot, and account maintenance support.
• Manage high-volume workload with accuracy and efficiency.
• Complete after-call work and document promptly.
• Adhere to policies, procedures, and parking regulations.

Connaissances

Communication skills

Multitasking

Attention to detail

Data entry accuracy

Problem solving

Phone etiquette

Formation

High School Diploma or GED

Outils

CRM systems

Microsoft Office

Description du poste

Reimagined Parking is seeking a Customer Service Representative to deliver exceptional service to monthly parking customers and internal stakeholders. The role handles high-volume inquiries via phone and email, with a focus on accuracy, professionalism, and a positive customer experience.

The CSR will support account setup, maintenance, and transactions while meeting SLAs in a fast-paced environment. Strong communication and data-entry skills are essential.