Parking Experience Specialist – Customer Care

Metropolis Technologies; Philadelphia (Philadelphia County); On-site; USD 17,000 - 24,000; Full time

Job summary

SP+ in Philadelphia is hiring a Customer Service Representative to ensure a smooth parking experience for customers and support the maintenance of entrances and exits. You will assist in payment at automated equipment and strive to deliver exceptional service.

The role requires ability to work shifts as needed, basic math, and a professional demeanor. A valid driver’s license may be required for certain locations.

Qualifications

• Education: High School Diploma or equivalent.
• Experience with automated parking access control hardware and software.
• Availability to work 2nd/3rd shifts and/or weekends as needed.
• Valid state driver’s license if driving company vehicles.
• Basic arithmetic and ability to make change.
• English reading/writing abilities.
• Ability to adapt to changing work environments.
• Professional, courteous telephone manner.
• Willingness to work flexible schedules.

Responsibilities

• Ensure customers have a seamless parking experience and assist in maintaining entrance/exit areas.
• Assist in processing payments on fully automated revenue control equipment.
• Provide exceptional customer service and resolve complaints.
• Help manage day-to-day activities of the location.
• Monitor parkers at pay-in lanes and assist with directing traffic.

Education

High School Diploma or equivalent

Job description

SP+ in Philadelphia is hiring a Customer Service Representative to ensure a smooth parking experience for customers and support the maintenance of entrances and exits. You will assist in payment at automated equipment and strive to deliver exceptional service.

The role requires ability to work shifts as needed, basic math, and a professional demeanor. A valid driver’s license may be required for certain locations.