Customer Service Representative

Pivot Parking; Fayetteville (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

Pivot Parking, LLC is seeking a CSR/Front Desk Parking Operations professional to greet customers, answer questions, and process payments at the Fayetteville site.

You will handle inquiries, help with citations, manage permits, and support ongoing parking operations while maintaining a friendly, professional demeanor and a neatly organized workspace.

Qualifications

• Strong communication and interpersonal skills.
• Calm and professional under pressure.
• Familiarity with parking systems and basic computer applications.
• Customer service experience preferred.

Responsibilities

• Respond promptly to inquiries via phone, email, and in-person regarding parking services, rates, locations, and policies.
• Assist customers with parking issues including Citations, payment disputes, and access problems, taking in house / over the phone Citation payments.
• Provide clear and accurate information about parking regulations and enforcement.
• Report malfunctions or maintenance needs to appropriate personnel / If complaint is brought to your attention.
• Assist in distributing parking permits and managing account information.
• Handle complaints and resolve conflicts in a professional and empathetic manner.
• Escalate complex issues to supervisors when necessary.
• Maintain records of customer interactions and resolutions.
• Ensure customers are informed about parking rules and safety guidelines.
• Support enforcement efforts by documenting violations or suspicious activity.
• Ensure a clean organized workspace.
• Maintain accurate logs and reports related to customer service activities.
• Process payments, and adjustments as authorized.
• Assist with data entry and recordkeeping for parking operations.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Parking systems familiarity

Basic computer applications

Customer service experience

Tools

Parking systems software

MS Office / basic computer apps

Job description

CSR/Front Desk Parking Operations

Schedule: Mon – Friday 8am – 5pm with 1 hour lunch.

Key Responsibilities:

Customer Interaction

• Respond promptly to inquiries via phone, email, and in-person regarding parking services, rates, locations, and policies.
• Assist customers with parking issues including Citations, payment disputes, and access problems, taking in house / over the phone Citation payments.
• Provide clear and accurate information about parking regulations and enforcement.

Operational Support

• Report malfunctions or maintenance needs to appropriate personnel / If complaint is brought to your attention.
• Assist in distributing parking permits and managing account information.

Issue Resolution

• Handle complaints and resolve conflicts in a professional and empathetic manner.
• Escalate complex issues to supervisors when necessary.
• Maintain records of customer interactions and resolutions.

Compliance and Safety

• Ensure customers are informed about parking rules and safety guidelines.
• Support enforcement efforts by documenting violations or suspicious activity.
• Ensure a clean organized workspace.

Administrative Duties

• Maintain accurate logs and reports related to customer service activities.
• Process payments, and adjustments as authorized.
• Assist with data entry and recordkeeping for parking operations.

Requirements

Qualifications:

• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Familiarity with parking systems and basic computer applications.
• Customer service experience preferred.