Seasonal Customer Service Specialist - Hospital Support

Reimagined Parking; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking is seeking a Customer Service Representative at Rush Hospital to deliver exceptional service to monthly parking customers, transient guests, and internal stakeholders. The role handles high-volume written and phone-based requests with accuracy and professionalism.

The CSR will manage inquiries, assist with account setup and navigation, and document interactions in our CRM system. This fast-paced position requires detail-orientation and brand-aligned communication.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of customer service in a high-volume environment.
• Must be 18 years or older.
• Authorized to work in the United States; E-Verify participation.

Responsibilities

• Serve as the primary contact for monthly parking customers and internal stakeholders.
• Handle inbound calls, emails, and written correspondence per SLA.
• Resolve inquiries and complaints with professionalism and empathy.
• Support customer retention with consistent service experiences.
• Assist customers with account setup, maintenance, and web-based navigation.
• Process transactions including sign-ups, updates, and cancellations.

Skills

Excellent communication

Multitasking

Attention to detail

Problem-solving

MS Office & CRM

Team-oriented

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Phone platforms

Job description

Reimagined Parking is seeking a Customer Service Representative at Rush Hospital to deliver exceptional service to monthly parking customers, transient guests, and internal stakeholders. The role handles high-volume written and phone-based requests with accuracy and professionalism.

The CSR will manage inquiries, assist with account setup and navigation, and document interactions in our CRM system. This fast-paced position requires detail-orientation and brand-aligned communication.