Park Team Lead: Lead Operations, Guest Experience & Events

Sky Zone; Monroeville (Allegheny County); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company matching

Job summary

Sky Zone in Monroeville, PA is seeking a Team Lead to run shifts across Sales & Service, Parties & Events, and Food & Beverage/Facilities, acting as Manager on Duty when leadership isn’t on-site.

The role requires 2+ years in operations or guest-facing roles, supervisory experience preferred, and availability for evenings, weekends, and holidays. You’ll lead with energy, coach teammates, and uphold safety and guest-experience standards.

Qualifications

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Responsibilities

• Act as Manager on Duty when GM/OM are not present, ensuring safety, operations, and team accountability.
• Lead from the floor across all departments to maintain guest experiences and operational flow.
• Coach and delegate to team members, focusing on WOW service standards and guest engagement.
• Oversee shifts in Sales & Service, Parties & Events, and F&B/Facilities to ensure consistency and guest delight.
• Ensure opening/closing procedures are performed accurately and park remains clean and safe.

Skills

Leadership

Team coaching

Operations management

Guest service

POS systems

Microsoft Office / Teams

Evenings/weekends/holidays

On-floor leadership

Tools

POS systems

Microsoft Office Suite

Teams

Job description

Sky Zone in Monroeville, PA is seeking a Team Lead to run shifts across Sales & Service, Parties & Events, and Food & Beverage/Facilities, acting as Manager on Duty when leadership isn’t on-site.

The role requires 2+ years in operations or guest-facing roles, supervisory experience preferred, and availability for evenings, weekends, and holidays. You’ll lead with energy, coach teammates, and uphold safety and guest-experience standards.