Park Operations Lead — On-the-Floor Leader

Sky Zone; Willow Point (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Sky Zone is seeking a hands-on Team Lead to supervise operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will act as Manager on Duty when the GM/OM are away, coach team members, and ensure guest experiences meet our WOW standards.

The role requires flexibility to work evenings and weekends and to move across park areas as needed. You will drive membership and program sales, oversee party events, and maintain safety and cleanliness.

Qualifications

• Minimum 2 years of progressive experience in operations or guest-facing roles.
• Supervisory or leadership experience is preferred.
• Experience in retail sales, food & beverage, or entertainment is a plus.
• Comfort with technology including POS systems and standard software.

Responsibilities

• Lead and coach team members; act as MOD when needed.
• Drive guest experience by delivering Sky Zone WOW service standards.
• Oversee operations across programs, cafe, front desk, and events.
• Ensure safety policies are followed and shift procedures are executed.
• Rotate through departments to maintain seamless park operations.
• Assist with party and event bookings and execution.
• Manage F&B and facilities tasks including inventory and maintenance.

Skills

Leadership

Guest service

POS systems

Team communication

Tools

Microsoft Office

Teams

Job description

Sky Zone is seeking a hands-on Team Lead to supervise operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will act as Manager on Duty when the GM/OM are away, coach team members, and ensure guest experiences meet our WOW standards.

The role requires flexibility to work evenings and weekends and to move across park areas as needed. You will drive membership and program sales, oversee party events, and maintain safety and cleanliness.