Park Operations Manager - Guest Experience & Events

Kids Empire Iowa LLC; Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Employee Assistance Program (EAP)

Dental and Vision Insurance

Voluntary Life Insurance

Job summary

Kids Empire Iowa LLC is seeking a Park Manager to supervise staff, ensure guest satisfaction, and maintain safe park operations. You will greet guests, manage schedules, hire and train employees, and handle events like birthday parties while coordinating with vendors.

The role involves cash handling, front-desk operations, and enforcing park rules in a fast-paced environment with families and children.

Qualifications

• High school diploma or equivalent.
• Ability to work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication and customer service skills.
• Leadership and conflict-resolution abilities.
• Independent and team-oriented in a fast-paced environment.

Responsibilities

• Greet guests and ensure their comfort in the park.
• Create weekly schedules and audit attendance.
• Hire qualified employees and manage staff performance.
• Manage birthday party bookings and vendor relations.
• Oversee cash handling and POS transactions.
• Ensure safety and enforce park rules.
• Conduct staff training and perform evaluations.
• Open and close the park; manage check-in process.

Skills

Leadership

Conflict resolution

Customer service

Communication skills

Time management

Organizational skills

Education

High school diploma

Tools

iPad

Job description

Kids Empire Iowa LLC is seeking a Park Manager to supervise staff, ensure guest satisfaction, and maintain safe park operations. You will greet guests, manage schedules, hire and train employees, and handle events like birthday parties while coordinating with vendors.

The role involves cash handling, front-desk operations, and enforcing park rules in a fast-paced environment with families and children.