Park Operations Leader: Guest Experience & Growth

Sky Zone; Lansing (MI); On-site; USD 72,000 - 82,000; Full time

Job summary

Sky Zone is seeking a General Manager to lead daily park operations in our Lansing, MI location, reporting to the District Manager. You will ensure park safety, cleanliness, membership sales, and an exceptional guest experience across birthday parties, café, and attractions.

You will lead by example, build and coach a capable team, manage hiring, training, and performance, and own KPIs, including revenue goals and guest satisfaction.

Qualifications

• 18 years of age or older and completed high school diploma or equivalent education.
• High school diploma or equivalent; Associates or Bachelor’s degree preferred.
• Minimum of 3 years of overall management experience in a high customer volume industry.
• At least 2 years of sales experience; membership sales preferred.
• Understand how to leverage P&L reports to set and manage business revenue goals.
• Demonstrated experience hitting or exceeding company KPI’s.
• Proficiency in MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Results-driven, reliable, detail-oriented, and organized.
• Able to stand for long periods of time and lift a minimum of 20 pounds.

Responsibilities

• Be a hands‑on leader and role model able to support the team by executing any park position as needed.
• Develop Assistant General Managers and Team Leads to become excellent people leaders and operation experts.
• Oversee training and ensure applicable teams are providing to all park staff.
• Create a positive park culture by recognizing accomplishments and motivating the team.
• Own and oversee all employment phases including hiring, training, monitoring growth and performance.
• Be an effective park liaison through consistent communication across departments and the corporate team.
• Provide memorable moments for customers by being proactive, responsive, and engaged in their experience.
• Address customer service issues with listening, discussion, resolution, and follow-up documentation.
• Be a strategic leader by managing park operations and expenses according to P&L statements.

Skills

Management experience

Sales experience

KPI achievement

Technology proficiency

Leadership

Evening/weekend availability

Physical stamina

Education

High school diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

MS Office Suite

Teams

POS systems

Job description

Sky Zone is seeking a General Manager to lead daily park operations in our Lansing, MI location, reporting to the District Manager. You will ensure park safety, cleanliness, membership sales, and an exceptional guest experience across birthday parties, café, and attractions.

You will lead by example, build and coach a capable team, manage hiring, training, and performance, and own KPIs, including revenue goals and guest satisfaction.