Operations Leader – Guest Experience & Safety

skyzone; Tukwila, Seattle (WA, WA); Presencial; USD 41 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus opportunity

Medical, dental, and vision coverage

401k with company matching

Resumo da oferta

Sky Zone, part of CircusTrix, is seeking an Operations Manager to lead daily park execution, coach teams on energy and care, and support hiring and training. This onsite, full-time role reports to the General Manager and drives labor, safety, and guest experience.

The right candidate thrives in a high-volume, guest-facing environment and can manage shifts with calm leadership. You will oversee staff, ensure safety and brand standards, and keep the park running smoothly while delivering WOW

Qualificações

• Minimum 2–3 years of formal management or supervisory experience.
• Experience overseeing daily operations and leading teams on the floor.
• Strong communication skills and ability to coach in real time.
• Comfort with scheduling, labor targets, and operational goals.

Responsabilidades

• Lead daily execution and supervise team leads during shifts.
• Coach in real time to build a culture of accountability and care.
• Support hiring, onboarding, and training efforts.
• Oversee park operations, guest flow, inventory, and cleanliness.
• Collaborate with GM on labor strategy and safety procedures.
• Ensure guests feel welcome and handle guest recovery when needed.

Conhecimentos

Leadership

Team coaching

Scheduling

Guest service

Communication

Technology literacy

Evenings/weekends/holidays

Ferramentas

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Descrição da oferta de emprego

Sky Zone, part of CircusTrix, is seeking an Operations Manager to lead daily park execution, coach teams on energy and care, and support hiring and training. This onsite, full-time role reports to the General Manager and drives labor, safety, and guest experience.

The right candidate thrives in a high-volume, guest-facing environment and can manage shifts with calm leadership. You will oversee staff, ensure safety and brand standards, and keep the park running smoothly while delivering WOW