Dynamic Indoor Park Ops Leader

CircusTrix, LLC; Lakeland (FL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan with company matching

Eligibility for 401k based on age and/

Job summary

Sky Zone, operated by CircusTrix, LLC, seeks an Operations Manager to lead daily park execution and guest experiences onsite. You will supervise team members, coach in real time, and support hiring and training while ensuring safety, cleanliness, and efficient operations across shifts.

You will manage labor strategy, guest flow, and event support, including birthday parties and high-volume periods, with a focus on delivering exceptional guest experiences and brand standards.

Qualifications

• Minimum of 2–3 years of formal management experience leading teams.
• Experience in high-volume, guest-facing environments.
• Strong communication and coaching skills.
• Ability to work evenings, weekends, and holidays.
• Proficiency with office and POS software.

Responsibilities

• Supervise Team Leads and frontline team members during shifts.
• Coach in real time to build a culture of accountability and energy.
• Support hiring, onboarding, and training.
• Oversee daily park operations including staffing, guest flow, inventory, and cleanliness.
• Collaborate on labor strategy, scheduling, and safety procedures.
• Ensure guests are welcomed, safe, and assisted from check-in to check-out.
• Lead guest recovery and train team to respond with urgency and empathy.
• Support birthday parties and high-volume events.

Skills

Management experience

Communication skills

Leadership on the floor

Tools

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Job description

Sky Zone, operated by CircusTrix, LLC, seeks an Operations Manager to lead daily park execution and guest experiences onsite. You will supervise team members, coach in real time, and support hiring and training while ensuring safety, cleanliness, and efficient operations across shifts.

You will manage labor strategy, guest flow, and event support, including birthday parties and high-volume periods, with a focus on delivering exceptional guest experiences and brand standards.