Park Operations Lead - Guest Experience & Sales

Sky Zone; Orland Park (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

401k with company matching

Descripción de la vacante

Sky Zone is seeking a Team Lead for onsite operations in Illinois, rotating through Sales & Service, Parties & Events, and Food & Beverage/Facilities to gain real responsibility and leadership experience.

You will lead from the floor, coach teammates, and drive guest satisfaction, safety, and operational excellence during shifts, including stepping in as Manager on Duty when needed. This full-time role is onsite with a starting pay of $17 per hour and a strong benefits package.

Formación

• At least 2 years in operations or guest-facing roles with progressive responsibility.
• Supervisory or leadership experience required.
• Experience in retail sales or events is strongly preferred.
• Must be 18 years or older and available evenings/weekends.

Responsabilidades

• Act as Manager on Duty when on-site leadership is absent, ensuring safety and smooth operations.
• Lead on-floor by coaching and delegating across departments to maintain guest satisfaction.
• Step into any area (Sales, Parties, Café, Front Desk, Events) as needed.
• Drive membership and program sales while modeling Sky Zone WOW service standards.
• Ensure opening/closing procedures, safety compliance, and park cleanliness.

Conocimientos

Leadership

Operations

Guest service

Sales

Coaching

Communication

Herramientas

POS systems

Microsoft Office

Teams

Descripción del empleo

Sky Zone is seeking a Team Lead for onsite operations in Illinois, rotating through Sales & Service, Parties & Events, and Food & Beverage/Facilities to gain real responsibility and leadership experience.

You will lead from the floor, coach teammates, and drive guest satisfaction, safety, and operational excellence during shifts, including stepping in as Manager on Duty when needed. This full-time role is onsite with a starting pay of $17 per hour and a strong benefits package.