Operations Team Lead - Guest Experience & Events

Sky Zone; Deerfield (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company match

Job summary

Sky Zone, a CircusTrix brand, seeks a Team Lead for our Illinois location to drive daily operations and guest experiences across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will cover multiple departments, coach staff, and step in as Manager on Duty when leadership isn’t on site.

You will lead by example, ensure safety, and promote WOW service to create memorable experiences while growing your leadership capabilities and contributing to park success.

Qualifications

• 2+ years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail, food & beverage, amusement/entertainment, or recreation preferred.
• Proficiency with technology, including POS systems and Microsoft Office.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.

Skills

Leadership

Operations

Guest service

Staff coaching

Safety compliance

Tools

POS systems

Job description

Sky Zone, a CircusTrix brand, seeks a Team Lead for our Illinois location to drive daily operations and guest experiences across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will cover multiple departments, coach staff, and step in as Manager on Duty when leadership isn’t on site.

You will lead by example, ensure safety, and promote WOW service to create memorable experiences while growing your leadership capabilities and contributing to park success.