Park Operations Lead: Guest Experience & Safety

Kids Empire; Village of Spring Valley (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

EAP (Employee Assistance Program)

Life Insurance

AD&D Insurance

Pet Insurance

401(k)

Job summary

Kids Empire in New York is seeking a Park Assistant Manager to oversee daily park operations and guest services. You will supervise staff, handle inquiries, and enforce safety rules to ensure a safe, enjoyable experience for families and children.

You will train and audit staff, coordinate schedules, and manage check-in flows with a focus on customer satisfaction and smooth operation.

Qualifications

• Must be able to supervise a team and maintain guest satisfaction.
• Strong communication and conflict-resolution skills are required.
• Able to operate an iPad and handle basic POS tasks.

Responsibilities

• Greet guests, ensure they feel welcome and safe in the park.
• Supervise staff and ensure duties are performed to standard.
• Assist Park Manager with training and scheduling.
• Open/close the park and handle guest inquiries professionally.
• Manage check-in, liability waivers, and payment processing.
• Ensure cleanliness, safety, and adherence to rules.

Skills

Guest service

Staff supervision

Conflict resolution

Communication

Organization

Decision making

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire in New York is seeking a Park Assistant Manager to oversee daily park operations and guest services. You will supervise staff, handle inquiries, and enforce safety rules to ensure a safe, enjoyable experience for families and children.

You will train and audit staff, coordinate schedules, and manage check-in flows with a focus on customer satisfaction and smooth operation.