Park Operations Lead | Guest Experience & Safety

CircusTrix, LLC; Rancho Cucamonga (CA); On-site; USD 53,726,000 - 57,859,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Sky Zone is seeking a Team Lead for its Rancho Cucamonga park. This full-time onsite role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when leaders aren’t on-site.

You’ll coach team members, drive guest experiences, ensure safety and operational standards, and help open/close shifts. Weekend/evening availability is required; you’ll progress toward higher leadership levels.

Qualifications

• Minimum 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Experience in retail, food & beverage, or entertainment is a plus.

Responsibilities

• Act as Manager on Duty when leaders are not on-site.
• Coach and support Team Members across departments.
• Lead in multiple operational areas to maintain guest experiences and flow.
• Communicate issues to the Management Team promptly.
• Drive guest engagement and park program sales.

Skills

Leadership

Operations management

Guest service

Coaching

Communication

Tools

POS systems

MS Office

Teams

Job description

Sky Zone is seeking a Team Lead for its Rancho Cucamonga park. This full-time onsite role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as MOD when leaders aren’t on-site.

You’ll coach team members, drive guest experiences, ensure safety and operational standards, and help open/close shifts. Weekend/evening availability is required; you’ll progress toward higher leadership levels.