Operations Team Lead — Guest Experience & Events (MOD)

Sky Zone; Rancho Cucamonga (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sky Zone in Rancho Cucamonga, CA is seeking a hands-on Team Lead to supervise daily operations and lead a front-line team across Sales & Service, Parties & Events, and Food & Beverage/Facilities.

You will serve as Manager on Duty when leaders aren’t on-site, driving service excellence and ensuring safety and operational standards are met. Join a fast-paced, growth-focused environment with on-the-floor leadership opportunities.

Qualifications

• Hands-on, early leadership potential.
• Willing to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities.
• Able to step in as Manager on Duty when senior leaders aren’t on-site.
• Reliable, driven and eager to learn.

Responsibilities

• Act as Manager on Duty, ensuring safety, operations, and team accountability.
• Provide on-the-floor leadership, coaching and delegation across departments.
• Step into any operational area to maintain guest experience and flow.
• Communicate guest issues or safety concerns to the management team.

Skills

Leadership

Operations

Guest Service

Sales

Job description

Sky Zone in Rancho Cucamonga, CA is seeking a hands-on Team Lead to supervise daily operations and lead a front-line team across Sales & Service, Parties & Events, and Food & Beverage/Facilities.

You will serve as Manager on Duty when leaders aren’t on-site, driving service excellence and ensuring safety and operational standards are met. Join a fast-paced, growth-focused environment with on-the-floor leadership opportunities.