Operations Team Lead — Guest Experience & Events (MOD)

Sky Zone

Rancho Cucamonga (CA)

On-site

USD 42,000 - 54,000

Full time

8 days ago
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Job summary

Sky Zone in Rancho Cucamonga, CA is seeking a hands-on Team Lead to supervise daily operations and lead a front-line team across Sales & Service, Parties & Events, and Food & Beverage/Facilities.

You will serve as Manager on Duty when leaders aren’t on-site, driving service excellence and ensuring safety and operational standards are met. Join a fast-paced, growth-focused environment with on-the-floor leadership opportunities.

Qualifications

  • Hands-on, early leadership potential.
  • Willing to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities.
  • Able to step in as Manager on Duty when senior leaders aren’t on-site.
  • Reliable, driven and eager to learn.

Responsibilities

  • Act as Manager on Duty, ensuring safety, operations, and team accountability.
  • Provide on-the-floor leadership, coaching and delegation across departments.
  • Step into any operational area to maintain guest experience and flow.
  • Communicate guest issues or safety concerns to the management team.

Skills

Leadership
Operations
Guest Service
Sales

Job description

Sky Zone in Rancho Cucamonga, CA is seeking a hands-on Team Lead to supervise daily operations and lead a front-line team across Sales & Service, Parties & Events, and Food & Beverage/Facilities.

You will serve as Manager on Duty when leaders aren’t on-site, driving service excellence and ensuring safety and operational standards are met. Join a fast-paced, growth-focused environment with on-the-floor leadership opportunities.

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