Park Operations Lead (Onsite) - Full-Time

Sky Zone, Inc.; Rancho Cucamonga (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company matching

Job summary

Sky Zone, showcased by CircusTrix dba Sky Zone, seeks a Team Lead for its Rancho Cucamonga onsite operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, guiding teams to deliver exceptional guest experiences and uphold safety standards.

You’ll step in as MOD when leaders aren’t on site, coaching staff, driving park performance, and ensuring smooth shift flow. Availability evenings, weekends, and holidays is required.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Maintain safety and cleanliness, and oversee opening/closing procedures and equipment upkeep.

Skills

Leadership

Team Management

Customer Service

Communication

Coaching

Fast-paced Environment

Tools

POS systems

Microsoft Office Suite

Teams

Job description

Sky Zone, showcased by CircusTrix dba Sky Zone, seeks a Team Lead for its Rancho Cucamonga onsite operations. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, guiding teams to deliver exceptional guest experiences and uphold safety standards.

You’ll step in as MOD when leaders aren’t on site, coaching staff, driving park performance, and ensuring smooth shift flow. Availability evenings, weekends, and holidays is required.