Park Operations Lead — Guest Experience & Safety

Sky Zone, LLC; Birmingham (AL); Híbrido; USD 19 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision coverage

401k with company matching

Resumo da oferta

Sky Zone, LLC in Birmingham, AL seeks a hands-on Team Lead to manage daily operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will act as MOD when needed, coach team members, drive guest experience, and ensure safety and cleanliness on shift.

The role requires 18+, 2+ years in operations or guest-facing work, and supervisory experience. Compensation ranges from $14 to $16 per hour with benefits. Weekend/evening availability is expected.

Qualificações

• At least 18 years old.
• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.

Responsabilidades

• Lead operations across departments to ensure a smooth park flow.
• Provide on-floor leadership and coaching to team members.
• Drive guest experience and sales through engagement and service excellence.
• Oversee safety, cleanliness, and overall park readiness on shift.

Conhecimentos

Leadership

Coaching

Customer service

Communication

Ferramentas

POS systems

Microsoft Office

Teams

Descrição da oferta de emprego

Sky Zone, LLC in Birmingham, AL seeks a hands-on Team Lead to manage daily operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will act as MOD when needed, coach team members, drive guest experience, and ensure safety and cleanliness on shift.

The role requires 18+, 2+ years in operations or guest-facing work, and supervisory experience. Compensation ranges from $14 to $16 per hour with benefits. Weekend/evening availability is expected.