Park Operations Lead: Guest Experience & Safety

Sky Zone; Allendale (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k plan with company matching

Job summary

Sky Zone in Allendale, NJ is seeking a Team Lead to manage daily park operations, coach staff, and ensure high-quality guest experiences. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when needed.

The role emphasizes leadership on the floor, coaching teammates, and delivering WOW service while maintaining safety and park standards. Evening/weekend availability is required.

Qualifications

• Minimum 18 years of age.
• Minimum 2 years of progressive experience in operations or guest-facing roles.
• Supervisory or leadership experience preferred.
• Experience with POS systems and Microsoft Office.
• Able to work evenings, weekends, and holidays.
• Strong communication and coaching abilities.

Responsibilities

• Act as Manager on Duty (MOD) and ensure operational excellence, safety, and team accountability.
• Lead guest interactions and drive park membership and program sales.
• Maintain safety policies and incident reporting across departments.
• Step into Programs, Café, Front Desk, Events as needed to ensure smooth operations.
• Oversee birthday parties, group events, and corporate outings with staffing and upsell opportunities.
• Manage inventory for cafe items and upkeep of health standards.

Skills

Leadership

Interpersonal communication

Teamwork

Coaching

Ownership

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone in Allendale, NJ is seeking a Team Lead to manage daily park operations, coach staff, and ensure high-quality guest experiences. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when needed.

The role emphasizes leadership on the floor, coaching teammates, and delivering WOW service while maintaining safety and park standards. Evening/weekend availability is required.