Park Operations Lead - Guest Experience & MOD

skyzone; Palm Bay (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

CircusTrix dba Sky Zone in Palm Bay, FL, is seeking a Team Lead to manage daily operations onsite. You will rotate through Sales & Service, Parties & Events, and F&B/Facilities, stepping in as MOD when needed to keep the park safe and engaging for guests.

The role requires at least 2 years in operations or guest-facing roles, prior supervisory experience, and a flexible schedule including evenings and weekends. Onsite presence is essential.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Availability to work evenings, weekends, and holidays.
• Must be 18 years of age or older.

Responsibilities

• Act as Manager on Duty when GM/OM are not present, ensuring safety and guest satisfaction.
• Lead across Sales & Service, Parties & Events, and F&B/Facilities rotations.
• Coach staff, delegate tasks, and maintain service standards.
• Ensure safety policies, incident reporting, and clean, safe facilities.

Skills

Leadership

Operations

Guest Experience

Sales

Team Management

Tools

POS systems

MS Office

Teams (Microsoft)

Job description

CircusTrix dba Sky Zone in Palm Bay, FL, is seeking a Team Lead to manage daily operations onsite. You will rotate through Sales & Service, Parties & Events, and F&B/Facilities, stepping in as MOD when needed to keep the park safe and engaging for guests.

The role requires at least 2 years in operations or guest-facing roles, prior supervisory experience, and a flexible schedule including evenings and weekends. Onsite presence is essential.