Park Operations Lead — Guest Experience & Events

Kids Empire; Hingham (MA); Presencial; USD 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based bonus

Health Insurance

Dental and Vision (voluntary)

EAP

Life Insurance

Pet Insurance

401(k) Matching

Resumo da oferta

Kids Empire is seeking a Park Manager to supervise staff, greet guests, and ensure a safe, enjoyable experience for families. You will oversee daily operations, scheduling, inventories, and event setups while resolving guest concerns with professionalism.

This role requires leadership, strong communication, the ability to work weekends and holidays, and comfort working with children. You will coordinate with vendors, manage cash handling at the front desk, and maintain compliance with park

Qualificações

• High school diploma or equivalent.
• Ability to work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication and customer service skills.
• Leadership and conflict resolution abilities.
• Work independently and in a fast-paced environment.
• Excellent organizational and time management skills.

Responsabilidades

• Attend to guests quickly, greet them and make them feel welcome.
• Create weekly schedules and audit attendance and time clocks.
• Hire qualified employees for park positions.
• Manage discipline, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and park assessments.
• Train team members on key duties.
• Open and close the park; manage check-in and liability waivers.
• Handle cash at the front desk and ensure accurate POS transactions.
• Organize snacks, drinks, and ice cream inventory and vendor orders.
• Manage birthday party bookings and event setups.
• Coordinate with corporate teams and third-party vendors.
• Monitor safety and enforce park rules; maintain cleanliness.

Conhecimentos

Leadership

Conflict resolution

Customer service

Communication

Time management

Documentation

Teamwork

Independent working

Formação académica

High school diploma

Ferramentas

iPad

Descrição da oferta de emprego

Kids Empire is seeking a Park Manager to supervise staff, greet guests, and ensure a safe, enjoyable experience for families. You will oversee daily operations, scheduling, inventories, and event setups while resolving guest concerns with professionalism.

This role requires leadership, strong communication, the ability to work weekends and holidays, and comfort working with children. You will coordinate with vendors, manage cash handling at the front desk, and maintain compliance with park