Park Operations and Guest Experience Lead

Kids Empire; Manville (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and H

Employee Assistance Program (EAP)

Voluntary Life Insurance

Free Group Basic Life and AD&D

Pet Insurance

Recreational Discounts

401(k) matching

Job summary

Kids Empire is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, enjoyable guest experience. You will handle guest inquiries, resolve complaints, and coordinate events while maintaining high customer service standards.

The role requires strong leadership, communication, and organizational skills, with the ability to work weekends and holidays and interact with families and children of all ages in a dynamic park environment.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.

Responsibilities

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Conflict resolution

Organizational skills

Decision making

Safety awareness

Independent work

English literacy

Time management

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, enjoyable guest experience. You will handle guest inquiries, resolve complaints, and coordinate events while maintaining high customer service standards.

The role requires strong leadership, communication, and organizational skills, with the ability to work weekends and holidays and interact with families and children of all ages in a dynamic park environment.