Park Operations & Guest Experience Manager

Kids Empire; Town of Irondequoit (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision (voluntary)

401(k)

Employee Assistance Program (EAP)

Life Insurance

Pet Insurance

Discounts

Job summary

Kids Empire is seeking a Park Manager to supervise park staff, greet guests, and resolve questions or complaints to ensure a safe, enjoyable experience for families. You will open/close the park, manage check-in and billing, and coordinate birthday parties and vendor orders to drive guest satisfaction.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced, family-friendly environment with attention to safety and attendance guidelines.

Qualifications

• High school diploma or equivalent.
• Weekend and holidays availability.
• Ability to work with children.
• Operate an iPad.
• Strong communication and customer service skills.
• Leadership and conflict resolution skills.
• Independent and collaborative in a fast-paced environment.

Responsibilities

• Greet guests and ensure a comfortable park experience.
• Create and audit weekly staff schedules.
• Hire qualified employees for available positions.
• Conduct performance evaluations and park assessments.
• Open/close the park and manage access logistics.
• Oversee check-in, billing, and guest information entries.
• Coordinate birthday parties and vendor orders.
• Monitor safety and enforce attendance guidelines.
• Maintain restrooms and park cleanliness.
• Engage with families and suppliers; resolve issues.

Skills

Communication skills

Customer service

Conflict resolution

Leadership

Time management

Teamwork

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire is seeking a Park Manager to supervise park staff, greet guests, and resolve questions or complaints to ensure a safe, enjoyable experience for families. You will open/close the park, manage check-in and billing, and coordinate birthday parties and vendor orders to drive guest satisfaction.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced, family-friendly environment with attention to safety and attendance guidelines.