Guest Experience & Park Operations Leader

Kids Empire US LLC; Henderson (NV); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

EAP

Life Insurance

401(k) Matching

Pet Insurance

Bonus Potential

Recreational Discounts

Job summary

Kids Empire US LLC" seeks a Park Manager to supervise park staff, ensure guest satisfaction, manage schedules, and resolve issues while maintaining safety and a positive guest experience. You will lead onboarding, performance evaluations, and vendor coordination in a fast-paced family environment.

You will also oversee check-in procedures, billing accuracy, inventory, events, and daily cash handling, collaborating with corporate teams and enforcing park policies for consistent operations.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills
• Leadership skills and strong conflict resolution skills
• Work independently
• Read and write in the English.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
• Detail-oriented and able to maintain accuracy in documentation and record-keeping.

Responsibilities

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Park Managers are performing their job duties satisfactorily and achieving production goals.
• Creates weekly schedules.
• Must audit schedules, attendance, and timeclocks.
• Hire qualified employees for park positions available.
• Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and multiple park assessments for the park and the employees.
• Trains team members to perform the key element of their job duties.
• Opens and closes the park via using keys or a code.
• Communicates any guest or employee issues.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Manage birthday party bookings and setups along with ensuring customer satisfaction during the events.
• Manage third-party vendor supplies, orders or requests.
• Work closely with all corporate teams and communicate via the proper company channels.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events operate efficiently.
• More applicable
• Weekly meetings with development
• Arrival all correct quantities arrive.
• Speaks with suppliers and third parties.
• Time and attendance setup
• Amazon accounts audits nationally among all KE parks.
• Services assistance for the operations chats.
• Other duties as assigned.

Skills

Leadership

Customer service

Conflict resolution

Communication skills

Time management

Team supervision

English literacy

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire US LLC" seeks a Park Manager to supervise park staff, ensure guest satisfaction, manage schedules, and resolve issues while maintaining safety and a positive guest experience. You will lead onboarding, performance evaluations, and vendor coordination in a fast-paced family environment.

You will also oversee check-in procedures, billing accuracy, inventory, events, and daily cash handling, collaborating with corporate teams and enforcing park policies for consistent operations.