Park Operations & Guest Experience Manager

Kids Empire; Palatine (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision (Voluntary)

401(k) Matching

Employee Assistance Program (EAP)

Life Insurance

Job summary

Kids Empire in Palatine, IL seeks a Park Manager to supervise staff, ensure guest satisfaction, and manage daily park operations. You will greet guests, resolve complaints, schedule weekly rosters, and audit timekeeping.

You will hire qualified staff and handle employee relations, ensuring a safe, enjoyable environment for families and children. The role requires leadership, customer service excellence, and the ability to work in a fast-paced setting while maintaining strong communication with

Qualifications

• High school diploma or equivalent required; weekends/holidays work.
• Able to work with children; operate an iPad; strong communication and conflict resolution skills.
• Leadership and time-management capabilities; work independently and in fast-paced environments.

Responsibilities

• Attend to guests promptly and make them feel welcome.
• Supervise park staff and achieve production goals.
• Create weekly schedules and audit attendance/time clocks.
• Hire qualified employees for park positions available.
• Handle employee relations: terminations, resignations, and job abandonment.

Skills

Leadership

Conflict resolution

Communication

Customer service

Time management

Organization

Independent work

Multitasking

English literacy

Team collaboration

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire in Palatine, IL seeks a Park Manager to supervise staff, ensure guest satisfaction, and manage daily park operations. You will greet guests, resolve complaints, schedule weekly rosters, and audit timekeeping.

You will hire qualified staff and handle employee relations, ensuring a safe, enjoyable environment for families and children. The role requires leadership, customer service excellence, and the ability to work in a fast-paced setting while maintaining strong communication with