Park Operations & Guest Experience Leader

Kids Empire; Chandler (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

Life Insurance

Pet Insurance

Job summary

Kids Empire in Chandler, AZ is seeking a Park Manager to supervise park staff, greet guests, handle inquiries, and ensure safety and satisfaction during visits. You will schedule, audit, hire, train, and evaluate employees, manage parties, coordinate vendors, and maintain inventory.

This role requires strong leadership, communication, and organizational skills in a fast-paced family environment. Join a team focused on delivering a fun, safe experience for families with children of all ages,

Qualifications

• High school diploma or equivalent.
• Weekend and holiday work required.
• Able to work with children.
• Operate an iPad.
• Strong communication and customer service skills.
• Leadership and conflict resolution abilities.
• Work independently.
• Read and write in English.
• Strong organizational and time management skills.
• Detail-oriented with accurate documentation.

Responsibilities

• Greet guests promptly and ensure they feel welcome.
• Supervise staff performance and achieve goals.
• Create and audit weekly staff schedules.
• Hire qualified park employees.
• Handle disciplinary actions and terminations as needed.
• Conduct performance evaluations and park assessments.
• Train team members on core duties.
• Open/close park and manage access control.
• Manage guest check-in and liability waivers via IPad.
• Process transactions accurately at the front desk POS.
• Maintain snack inventory and vendor orders.
• Coordinate birthday party bookings and events.
• Collaborate with vendors and corporate teams.
• Ensure safety policies are followed and areas are hazard-free.

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Time Management

Team Training

English Literacy

iPad Proficiency

Child Interaction

Attention to Detail

Education

High School Diploma

Tools

iPad

Job description

Kids Empire in Chandler, AZ is seeking a Park Manager to supervise park staff, greet guests, handle inquiries, and ensure safety and satisfaction during visits. You will schedule, audit, hire, train, and evaluate employees, manage parties, coordinate vendors, and maintain inventory.

This role requires strong leadership, communication, and organizational skills in a fast-paced family environment. Join a team focused on delivering a fun, safe experience for families with children of all ages,