Park Operations & Guest Experience Lead

Kids Empire; Las Vegas (NV); Vor Ort; USD 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Performance-based Bonus

Dental and Vision (Voluntary)

EAP

Life Insurance (Voluntary)

401(k) Matching

Pet Insurance

Zusammenfassung

Kids Empire in Las Vegas, NV seeks a Park Manager to supervise staff, ensure guest satisfaction, and address guest and employee concerns. You will manage scheduling, payroll- and timekeeping, and vendor relationships while maintaining safety standards.

Ideal candidates will lead by example, train team members, coordinate events, and work with families to deliver a safe, enjoyable park experience. This role requires weekend work and excellent communication skills.

Qualifikationen

• High school diploma or equivalent required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership and conflict resolution abilities.
• Work independently and collaboratively in a fast-paced environment.
• Strong organizational and time management skills.
• Detail-oriented with accurate documentation.

Aufgaben

• Attending to guests quickly and making them feel comfortable in the park.
• Park Managers are meeting production goals.
• Creates weekly schedules and audits attendance and time clocks.
• Hire qualified employees for park positions.
• Handle terminations, resignations, and job abandonments.
• Conduct performance evaluations and park assessments.
• Train team members on key duties.
• Open and close the park using keys or codes.
• Communicate guest or employee issues.
• Process check-in with liability waivers and guest data on iPad.
• Manage cash at the front counter and ensure accurate billing.
• Verify POS transaction amounts.
• Organize snacks, beverages, and ice cream inventory.
• Coordinate birthday party bookings and events.
• Oversee third-party vendor supplies and orders.
• Collaborate with corporate teams through proper channels.
• Monitor snack inventory and place orders as needed.
• Walk floor to ensure safety and compliance with rules.
• Clean and sanitize park facilities.
• Schedule family events and support event operations.
• Attend weekly development meetings and ensure correct quantities arrive.
• Coordinate with suppliers and third parties for timely deliveries.
• Set up time and attendance systems.

Kenntnisse

Leadership

Conflict resolution

Communication

Customer service

Time management

Organization

English literacy

Independent work

Fast-paced environment

Detail oriented

Ausbildung

High school diploma

Tools

iPad

Jobbeschreibung

Kids Empire in Las Vegas, NV seeks a Park Manager to supervise staff, ensure guest satisfaction, and address guest and employee concerns. You will manage scheduling, payroll- and timekeeping, and vendor relationships while maintaining safety standards.

Ideal candidates will lead by example, train team members, coordinate events, and work with families to deliver a safe, enjoyable park experience. This role requires weekend work and excellent communication skills.