Park Operations & Guest Experience Lead

Kids Empire; Olathe (KS); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Insurance (EAP)

Life Insurance

AD&D Insurance

Pet Insurance

Recreational Discounts

401(k)

Job summary

Kids Empire in Olathe, KS is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, enjoyable experience for guests.

You will manage check-in, billing at the front counter, and coordination of family events while maintaining high standards of customer service and safety. Strong leadership, communication, and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Make effective decisions in a fast-paced environment.
• Prioritize guest satisfaction and improve services.
• Commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Responsibilities

• Attend to guests quickly and provide a welcoming park ambiance.
• Supervise employees to meet production goals.
• Assist Park Manager with training, development, and auditing.
• Maintain a positive, collaborative staff environment.
• Open/close the park and manage access control.
• Manage check-in, liability waivers, and guest information via iPad.
• Handle front counter cash, POS transactions, and payments.
• Oversee snack inventory and vendor orders.
• Walk floor to ensure safety and enforce park rules.
• Coordinate family events and support successful operations.

Skills

Customer service

Conflict resolution

Leadership

Organizational skills

Decision making

English literacy

Work with children

Independent work

iPad operation

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire in Olathe, KS is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, enjoyable experience for guests.

You will manage check-in, billing at the front counter, and coordination of family events while maintaining high standards of customer service and safety. Strong leadership, communication, and organizational skills are essential.