Park Experience Manager | Guest Delight & Safety Lead

Kids Empire; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Voluntary Dental and Vision

EAP

Job summary

Kids Empire is seeking a Park Manager to supervise daily park operations, guide staff, and ensure guest satisfaction. The role requires leadership in scheduling, training, and performance evaluations while maintaining a safe, fun environment for families.

Responsibilities include front desk operations, cash handling, vendor coordination, and event management. Weekend and holiday availability is expected; strong communication with guests and employees is essential.

Qualifications

• Requires strong communication and customer service skills.
• Ability to resolve guest and employee conflicts effectively.
• Leads teams and trains staff for park operations.
• Must be able to work weekends and holidays.

Responsibilities

• Greet guests and ensure a welcoming environment.
• Schedule and audit attendance and time clocks.
• Hire and supervise park staff.
• Manage birthday party bookings and events.
• Oversee cash handling and POS transactions.
• Ensure safety guidelines and park policies are followed.

Skills

Communication skills

Customer service

Conflict resolution

Leadership

Time management

Education

High school diploma

Tools

iPad

Job description

Kids Empire is seeking a Park Manager to supervise daily park operations, guide staff, and ensure guest satisfaction. The role requires leadership in scheduling, training, and performance evaluations while maintaining a safe, fun environment for families.

Responsibilities include front desk operations, cash handling, vendor coordination, and event management. Weekend and holiday availability is expected; strong communication with guests and employees is essential.