Parcel & Mail Coordinator — Customer-Focused Logistics

FedEx Office and Print Services; Pittsburgh (Allegheny County); On-site; USD 18,000 - 26,000; Full time

Job summary

FedEx Office in Pittsburgh is seeking a team member to coordinate inbound and outbound package and mail activities, including sorting, logging, and delivering within the center using an electronic last mile tracking system. The role requires strong customer service, data accuracy, and the ability to perform physical tasks with limited supervision.

Responsibilities include operating mail processing equipment, maintaining inventory, and assisting in training other team members while following

Qualifications

• High School Diploma or equivalent education required.
• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred).
• Proven strong organization and planning skills.
• Action oriented with skills and aptitude to excel in a customer‑focused and results‑driven environment.
• High integrity individuals who present professional image through effective written and verbal communication skills.
• Excellent team building and collaborative skills; ability to develop strong customer relationships.
• Strong problem solving skills.
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy.
• Proficiency with computer systems and ability to learn new software applications quickly.
• Ability to pass an OSHA certification for any equipment in center calling for such certification.
• Ability to move 75 pounds unassisted.
• Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person.
• Physical stamina to walk up to 10 miles per shift.

Responsibilities

• Primary responsibility for coordination of all mail and shipping related services and activities.
• Maintain log of all incoming and outgoing parcels and mail, sort and prepare parcels and mail for pickup or delivery.
• Operate and maintain a mail processing machine and ensure funds are available for postage.
• Provide customer service, determine shipping methods, inform customers of products, routes and rates.
• Assist in training center team members and supervise on assigned shifts as needed.
• Perform daily close-out procedures on POS and manage inventory.
• Ensure adherence to safety and security guidelines and proper procedures.
• Take customer orders, provide pricing information, and explain benefits of digital printing technology.

Skills

Organizational skills

Customer service

Team collaboration

Problem solving

Communication skills

Physical stamina

OSHA knowledge/certification

Fast paced work efficiency

Attention to detail

Education

High School Diploma or equivalent

Tools

Tracking system software

Job description

FedEx Office in Pittsburgh is seeking a team member to coordinate inbound and outbound package and mail activities, including sorting, logging, and delivering within the center using an electronic last mile tracking system. The role requires strong customer service, data accuracy, and the ability to perform physical tasks with limited supervision.

Responsibilities include operating mail processing equipment, maintaining inventory, and assisting in training other team members while following