Parcel Logistics & Customer Service Specialist

FedEx Office; Marco Island (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

FedEx Office is looking for a team member to manage inbound/outbound parcel activity in the center, handling packages, operating systems, and assisting customers. The role requires physical stamina, data accuracy, and the ability to work with minimal supervision.

Responsibilities include maintaining parcel logs, packaging and labeling, and supporting training and daily operations in a fast-paced environment.

Qualifications

• High School Diploma or equivalent education required.
• Minimum six months of related experience (Warehouse or Hospitality preferred).
• Strong organization and planning skills.
• Customer-focused and results-driven attitude.
• Excellent team-building and collaborative skills.
• Strong problem-solving abilities.
• OSHA certification for equipment, if required.
• Ability to move 75 pounds unassisted.
• Walk up to 10 miles per shift.

Responsibilities

• Coordinate all shipping-related services and activities.
• Maintain log of all incoming/outgoing parcels and prepare for pickup.
• Use proprietary software and equipment to perform duties.
• Provide customer service and problem-solve with minimal supervision.
• Assemble parcels, weigh items, and label for shipping.
• Operate pallet jacks and other handling equipment as applicable.
• Follow safety and security guidelines for equipment and packages.
• Assist in training center team members and supervise shifts as needed.
• Perform administrative duties and manage inventory of supplies.
• Take customer orders and explain shipping options and rates.

Education

High School Diploma or equivalent education

Tools

Proprietary software

Job description

FedEx Office is looking for a team member to manage inbound/outbound parcel activity in the center, handling packages, operating systems, and assisting customers. The role requires physical stamina, data accuracy, and the ability to work with minimal supervision.

Responsibilities include maintaining parcel logs, packaging and labeling, and supporting training and daily operations in a fast-paced environment.