In-Center Parcel & Logistics Specialist

FedEx Office; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

FedEx Office in Charlotte, NC is hiring for a team member who coordinates inbound/outbound package activities and provides exceptional customer service in a fast-paced environment.

The role requires standing, lifting up to 75 pounds, and proficiency with computer systems. Training on equipment and safety guidelines is provided, with opportunities to assist on shift leadership as needed.

Qualifications

• High School Diploma or equivalent education required.
• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred).
• Proven strong organization and planning skills.
• Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment.
• High integrity individuals who present professional image through effective written and verbal communication skills.
• Excellent team building and collaborative skills; ability to develop strong customer relationships.
• Strong problem solving skills.
• Ability to pass OSHA certification for any equipment in center calling for such certification.
• Ability to move 75 pounds unassisted.
• Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person.

Responsibilities

• Coordinate shipping related services and activities; maintain log of parcels and prepare items for pickup.
• Use proprietary software and equipment to execute job functions; operate mobile equipment as needed.
• Provide customer service by identifying needs, offering alternatives, and solving issues with minimal supervision.
• Assemble parcels for shipping, weigh and label, and prepare for delivery or pickup.
• Handle packaging, POS operations, and daily close-out procedures to ensure accurate charges.

Skills

Organization

Communication

Problem solving

Teamwork

Customer service

Education

High School Diploma

Tools

Computer systems

Job description

FedEx Office in Charlotte, NC is hiring for a team member who coordinates inbound/outbound package activities and provides exceptional customer service in a fast-paced environment.

The role requires standing, lifting up to 75 pounds, and proficiency with computer systems. Training on equipment and safety guidelines is provided, with opportunities to assist on shift leadership as needed.