Paratransit Scheduler | ADA Routes & Dispatch

Transdev North America, Inc.; Tinley Park (IL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Two weeks vacation

Sick days: 5

Holidays: 10 days (8 standard, 2_FLOAT

Health, dental and vision insurance

Job summary

Transdev in Tinley Park, IL is hiring a Scheduler to intercept customer calls and schedule transportation. You will balance customer service with operational efficiency while maintaining ADA-compliant schedules and coordinating with dispatch and reservations.

DOT drug testing may apply, and familiarity with Trapeze Software is required. The role offers a competitive hourly wage and standard benefits.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or dispatch experience.
• Strong written and oral communication skills.
• Working knowledge of Trapeze Software required.
• Knowledge of Genesys is a plus.

Responsibilities

• Distribute trips to multiple providers.
• Build, optimize and maintain ADA-compliant paratransit schedules using Trapeze.
• Balance customer service, operational efficiency, and resource constraints.
• Manage subscription, demand and same-day trips.
• Coordinate with dispatch and reservations.
• Ensure compliance with ADA, FTA, and Pace service standards.
• Other duties as required.

Skills

Communication

Customer service

Safety focus

Multitasking

Education

High school diploma or GED

Tools

Trapeze Software

Genesys

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Transdev in Tinley Park, IL is hiring a Scheduler to intercept customer calls and schedule transportation. You will balance customer service with operational efficiency while maintaining ADA-compliant schedules and coordinating with dispatch and reservations.

DOT drug testing may apply, and familiarity with Trapeze Software is required. The role offers a competitive hourly wage and standard benefits.