Reservationist

Transdev North America, Inc.; Tinley Park (IL); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Vacation: 2 weeks minimum

Sick days: 5 days

Holidays: 10 days (8 standard + 2 flex

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Résumé du poste

Transdev North America, Inc. in Tinley Park, IL is seeking a Reservationist to handle customer calls, input trip requests, and schedule transportation using Trapeze Software.

The role emphasizes safety and a friendly, service-oriented approach during hours from 5:30am to 7:00pm, seven days a week.

Qualifications

• High school diploma or GED required.
• Strong written and oral communication skills.
• Clear speech and pleasant phone demeanor.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Knowledge of Trapeze Software and Genesys is a plus.
• Subject to drug testing.

Responsabilités

• Professionally answer customer calls and input all customer trip requests using Trapeze Software in ADA-compliant manner.
• Determine scheduling by pickup time or arrival/appointment time to create efficient schedules.
• Provide accurate responses to callers about schedules, trips and related questions.
• Other duties as assigned.

Connaissances

Customer service

MS Word

MS Excel

MS PowerPoint

Trapeze Software

Genesys

Communication skills

ADA knowledge

Formation

High school diploma or GED

Outils

Genesys phone system

Description du poste

Transdev in Tinley Park, IL is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Hours of operation are from 5:30am -7:00pm, 7 days a week.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $18.00/hour - Maximum $20.50/hour
• Starting pay is $18.50/ hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 10 days; 8 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities

• Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.
• Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.
• Provide accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent
• Other duties as assigned.

Qualifications

• High school diploma or equivalent, such as GED, required.
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Knowledge of Trapeze Software and Genesys phone system is a plus
• Subject to drug testing.

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.