Customer-Centric Transportation Scheduler

Transdev; Tinley Park (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k)

Medical

Dental

Vision

Life Insurance

Disability

Job summary

Transdev in Tinley Park, IL is hiring a Reservationist to intercept customer calls and schedule transportation. You will input trip requests using Trapeze Software and determine scheduling by pickup or arrival time, while providing accurate schedule information to customers.

The position requires strong communication skills and a professional phone demeanor. Hours run from 5:30am to 7:00pm, seven days a week.

Qualifications

• High school diploma or GED required.
• Strong written and oral communication skills.
• Clear speech and pleasant phone demeanor.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Knowledge of Trapeze Software and Genesys is a plus.
• Subject to drug testing.

Responsibilities

• Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with ADA provisions and company requirements.
• Produce efficient and productive schedules through determining if trip is to be scheduled by pickup time or by arrival/appointment time.
• Provide accurate responses to callers' questions about schedules, trips and other questions using information made available to the agent.
• Other duties as assigned.

Skills

HS Diploma

Communication skills

Clear speech

MS Office

Trapeze Software

Genesys system

Drug testing

Education

High school diploma or GED

Job description

Transdev in Tinley Park, IL is hiring a Reservationist to intercept customer calls and schedule transportation. You will input trip requests using Trapeze Software and determine scheduling by pickup or arrival time, while providing accurate schedule information to customers.

The position requires strong communication skills and a professional phone demeanor. Hours run from 5:30am to 7:00pm, seven days a week.