ETA / WMR Dispatcher

Transdev North America; Tinley Park (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Two weeks vacation

Sick days 5 days

Holidays 10 days (8 standard, 2  flo)

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Tinley Park, IL is hiring a Dispatcher to oversee road service through communication with Operators and provide customer support to clients, with a focus on safety.

The role requires 3-5 years dispatching experience, a High School Diploma or GED, and excellent verbal and interpersonal skills; DOT testing may apply.

We offer competitive pay of 18.45–22.55 USD per hour, plus vacation, sick days, holidays and standard benefits.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience in dispatching.
• Excellent verbal, interpersonal, and customer service skills.
• Problem solving and analytical skills.
• Availability to work shifts or flexible schedules.
• DOT drug testing compliance per 49 CFR Part 40.

Responsibilities

• Manage real-time ADA paratransit service delivery.
• Adjust service to multiple providers as needed and directed.
• Communicate effectively with Operators, service providers, clients and customers.
• Respond to service disruptions and emergencies.
• Ensure compliance with ADA, FTA and Pace standards.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Problem solving

Time management

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Tinley Park, IL is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev Is Proud To Offer

Competitive compensation package of minimum $18.45/hour – Maximum $22.55/hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 10 days; 8 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities

• Manage real-time ADA paratransit service delivery
• Adjust service to multiple providers as needed and directed
• Communicate effectively with Operators, service providers, client and customers
• Respond to service disruptions and emergencies
• Ensure compliance with all ADA, FTA and Pace-defined performance and safety standards.
• Other duties as assigned.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal, and customer service skills.
• Problem solving and analytical skills.
• Availability to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category:

Dispatchers

Job Type:

Full Time

Req ID:

8739

Pay Group:

X60

Cost Center:

56443