Paratransit Dispatch Coordinator

Transdev North America, Inc.; Tinley Park (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Vacation: minimum 2 weeks

Sick Days: 5 days

Holidays: 10 days; 8 standard and 2浮動

401(K) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America, Inc. in Tinley Park, IL is seeking a Dispatch Facilitator to support dispatch operations and customer engagement.

You will help ensure adherence to ADA/FTA standards while maintaining high-quality service and efficiency in daily dispatch workflows. The role emphasizes collaboration with supervisors and other dispatchers, detailed administration, and proactive communication with clients, service providers, and customers to minimize disruptions and optimize transit

Qualifications

• Must have paratransit dispatch experience.
• Strong administrative, organizational and communication skills.
• Ability to work closely with Dispatch Supervisors and Dispatcher daily.
• Proficiency in Microsoft Office.
• Familiarity with paratransit operations and ADA requirements.
• Clear verbal and written communication.
• Ability to work under pressure to achieve transit service goals.

Responsibilities

• Coordinate with multiple providers to expedite client solutions.
• Manage real-time ADA paratransit service delivery.
• Adjust service to multiple providers as directed.
• Communicate effectively with service providers, clients and customers.
• Respond to service disruptions and emergencies.
• Ensure compliance with ADA, FTA and Pace standards.
• Other duties as assigned.

Skills

Paratransit dispatch experience

Strong administrative skills

Communication skills

Ability to work under pressure

Team coordination

Tools

Microsoft Office

Trapeze

Genesys phone system

Job description

Transdev North America, Inc. in Tinley Park, IL is seeking a Dispatch Facilitator to support dispatch operations and customer engagement.

You will help ensure adherence to ADA/FTA standards while maintaining high-quality service and efficiency in daily dispatch workflows. The role emphasizes collaboration with supervisors and other dispatchers, detailed administration, and proactive communication with clients, service providers, and customers to minimize disruptions and optimize transit