On-Site Scheduling Agent — Calm, Efficient, Customer‑Focused

Transdev; Tinley Park (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5 days

Holidays: 12 days (8/4)

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Tinley Park, IL, is seeking a Full-Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable service. This is a fully on-site role with split shifts and weekend availability; strong attention to detail and the ability to handle high call volumes are essential.

Starting pay is $18.50/hour, with a range of $18.50–$20.50 per hour and full benefits. The position requires use of Trapeze scheduling software and a professional phone demeanor to

Qualifications

• High school diploma or GED is required.
• Strong written and verbal communication is essential.
• Familiarity with scheduling software is preferred.

Responsibilities

• Answer incoming customer calls in a professional, friendly, and empathetic manner, assisting customers with transportation requests and questions.
• Enter customer trip requests accurately into the Trapeze scheduling system in accordance with ADA requirements, company policies, and established procedures.
• Schedule transportation requests based on customer needs, determining whether trips should be scheduled by pickup time or arrival/appointment time.
• Schedule trips in advance, often one day before the requested transportation date, ensuring all trip details are accurate and complete.
• Manage a high volume of incoming calls while maintaining accuracy, efficiency, and a strong sense of urgency in a fast-paced environment.
• Provide clear, accurate information regarding scheduled trips, pickup times, appointment times, and transportation services using available resources and system information.
• Demonstrate patience, understanding, and professionalism when assisting older adults, individuals with disabilities, and customers who may need additional assistance.
• Follow established procedures for documenting customer requests, updating trip information, and communicating scheduling details.
• Maintain a strong customer service focus while balancing competing priorities and meeting service expectations.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Trapeze scheduling

Genesys phone system

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Transdev in Tinley Park, IL, is seeking a Full-Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable service. This is a fully on-site role with split shifts and weekend availability; strong attention to detail and the ability to handle high call volumes are essential.

Starting pay is $18.50/hour, with a range of $18.50–$20.50 per hour and full benefits. The position requires use of Trapeze scheduling software and a professional phone demeanor to