Reservationist – Full-Time (Split Shift)

Transdev North America, Inc.; Tinley Park (IL); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Vacation time

Sick days

Paid holidays

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Zusammenfassung

Transdev North America, Inc. in Tinley Park, IL, is hiring a Full-Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable customer service.

This on-site role requires handling a high volume of calls and accurate data entry in Trapeze scheduling software. The position offers a competitive hourly pay range of $18.50 to $20.50, with benefits including vacation, sick days, holidays, and comprehensive health and retirement plans.

Qualifikationen

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Clear speech and a friendly, professional phone demeanor.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Familiarity with Trapeze scheduling software and the Genesys phone system preferred.
• DOT drug testing and physical may apply per DOT Regulation 49 CFR Part 40.

Aufgaben

• Answer incoming customer calls in a professional, friendly, and empathetic manner, assisting customers with transportation requests and questions.
• Enter customer trip requests accurately into the Trapeze scheduling system in accordance with ADA requirements, company policies, and established procedures.
• Schedule transportation requests based on customer needs, determining whether trips should be scheduled by pickup time or arrival/appointment time.
• Schedule trips in advance, often one day before the requested transportation date, ensuring all trip details are accurate and complete.
• Manage a high volume of incoming calls while maintaining accuracy, efficiency, and a strong sense of urgency in a fast-paced environment.
• Provide clear, accurate information regarding scheduled trips, pickup times, appointment times, and transportation services using available resources and system information.
• Demonstrate patience, understanding, and professionalism when assisting older adults, individuals with disabilities, and customers who may need additional assistance.
• Follow established procedures for documenting customer requests, updating trip information, and communicating scheduling details.
• Maintain a strong customer service focus while balancing competing priorities and meeting service expectations.
• Perform other duties as assigned.

Kenntnisse

Customer service

Communication

Attention to detail

Empathy

Time management

Ausbildung

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Trapeze scheduling software

Genesys phone system

Jobbeschreibung

Transdev in Tinley Park, IL, is hiring a Full -Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable customer service. This is a fully on-site position and is not eligible for remote or work-from-home arrangements. Customers must call each time they need a ride, often scheduling their trips the day before, so this role requires strong attention to detail, a sense of urgency, and the ability to manage a high volume of calls in a fast-paced environment. We’re looking for someone who is patient, empathetic, and understanding.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $18.50/hour - Maximum $20.50/hour
• Starting pay is $18.50/ hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Schedule

• Split Shifts : Available shifts are 5:45 AM-9:45 AM or 2:15 PM-6:15 PM.
• Weekend Availabilit y: Schedules may include Saturdays and/or Sundays.
• Work Location : This is a 100% on-site position in Tinley Park, IL. Remote or hybrid work is not available.

Responsibilities

• Answer incoming customer calls in a professional, friendly, and empathetic manner, assisting customers with transportation requests and questions.
• Enter customer trip requests accurately into the Trapeze scheduling system in accordance with ADA requirements, company policies, and established procedures.
• Schedule transportation requests based on customer needs, determining whether trips should be scheduled by pickup time or arrival/appointment time.
• Schedule trips in advance, often one day before the requested transportation date, ensuring all trip details are accurate and complete.
• Manage a high volume of incoming calls while maintaining accuracy, efficiency, and a strong sense of urgency in a fast-paced environment.
• Provide clear, accurate information regarding scheduled trips, pickup times, appointment times, and transportation services using available resources and system information.
• Demonstrate patience, understanding, and professionalism when assisting older adults, individuals with disabilities, and customers who may need additional assistance.
• Follow established procedures for documenting customer requests, updating trip information, and communicating scheduling details.
• Maintain a strong customer service focus while balancing competing priorities and meeting service expectations.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Clear speech and a friendly, professional phone demeanor.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Familiarity with Trapeze scheduling software and the Genesys phone system preferred.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6-8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex,