Dispatch Facilitator

Transdev; Tinley Park (IL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick Days: 5 days

Holidays: 10 days; 8 standard and 2浮动

401(K) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Tinley Park, IL seeks a Dispatch Facilitator to support coordination with providers and ensure ADA compliance and high-quality service. This role emphasizes effective communication and customer engagement in a fast-paced environment.

The position offers competitive pay and standard benefits with opportunities to contribute to safe, reliable transit operations.

Qualifications

• Experience in paratransit dispatch and front-line coordination.
• Strong administrative, organizational and communication abilities.
• Ability to work with Dispatch Supervisors and Dispatchers daily.
• Proficiency with Microsoft Office; familiarity with Trapeze and Genesys preferred.
• Knowledge of ADA requirements and paratransit operations.

Responsibilities

• Coordinate with providers to expedite solutions for clients and customers.
• Manage real-time ADA paratransit service delivery.
• Adjust service across multiple providers as needed.
• Communicate effectively with service providers, clients and customers.
• Respond to service disruptions and emergencies.
• Ensure compliance with ADA, FTA and Pace standards.
• Perform other duties as assigned.

Skills

Paratransit dispatch

Administrative & organizational skills

Communication skills

Conflict resolution

Team collaboration

Tools

Microsoft Office

Trapeze

Genesys

Job description

Dispatch Facilitator

Transdev in Tinley Park, IL is hiring a Dispatch Facilitator. This position assists the Dispatch Facilitator with administrative tasks and customer engagement to ensure that Transdev is meeting and exceeding our operational goals in dispatch and providing outstanding customer service.

Transdev is proud to offer:

• Competitive compensation package of minimum $20.00/hour - Maximum $22.50/hour

Benefits Include:

• Vacation: minimum of two (2) weeks
• Sick Days: 5 days
• Holidays: 10 days; 8 standard and 2 floating
• Other standard benefits: 401(K) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• Responsibility to coordinate with multiple providers to expedite solutions for client and customers
• Manage real-time ADA paratransit service delivery
• Adjust service to multiple providers as needed and directed
• Communicate effectively with service providers, client and customers
• Respond to service disruptions and emergencies
• Ensure compliance with all ADA, FTA and Pace-defined performance and safety standards.
• Other duties as assigned.

Qualifications:

• Must be experienced in paratransit dispatch.
• Strong administrative, organizational, conflict resolution, and communication skills.
• Ability to work closely with, and support both the Dispatch Supervisors and the Dispatcher in day-to-day operations.
• Proficiency in Microsoft Office
• Familiarity with paratransit operations and ADA requirements
• Ability to communicate clearly and concisely both verbally and written form
• Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and service providers to attain the best possible transit service for customers.
• Knowledge of Trapeze required
• Knowledge of Genesys phone system preferred
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements:

The essential functions of this position require the ability to:

• Sit, type, and look at a computer for extended periods (up to 6–9 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at ilO5cv0G4mQ

Job Category: Dispatchers

Job Type: Full Time

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.