Transportation Reservation Specialist (On‑Site)

Transdev North America, Inc.; Tinley Park (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation time

Sick days

Paid holidays

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev North America, Inc. in Tinley Park, IL, is hiring a Full-Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable customer service.

This on-site role requires handling a high volume of calls and accurate data entry in Trapeze scheduling software. The position offers a competitive hourly pay range of $18.50 to $20.50, with benefits including vacation, sick days, holidays, and comprehensive health and retirement plans.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Clear speech and a friendly, professional phone demeanor.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Familiarity with Trapeze scheduling software and the Genesys phone system preferred.
• DOT drug testing and physical may apply per DOT Regulation 49 CFR Part 40.

Responsibilities

• Answer incoming customer calls in a professional, friendly, and empathetic manner, assisting customers with transportation requests and questions.
• Enter customer trip requests accurately into the Trapeze scheduling system in accordance with ADA requirements, company policies, and established procedures.
• Schedule transportation requests based on customer needs, determining whether trips should be scheduled by pickup time or arrival/appointment time.
• Schedule trips in advance, often one day before the requested transportation date, ensuring all trip details are accurate and complete.
• Manage a high volume of incoming calls while maintaining accuracy, efficiency, and a strong sense of urgency in a fast-paced environment.
• Provide clear, accurate information regarding scheduled trips, pickup times, appointment times, and transportation services using available resources and system information.
• Demonstrate patience, understanding, and professionalism when assisting older adults, individuals with disabilities, and customers who may need additional assistance.
• Follow established procedures for documenting customer requests, updating trip information, and communicating scheduling details.
• Maintain a strong customer service focus while balancing competing priorities and meeting service expectations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Empathy

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Trapeze scheduling software

Genesys phone system

Job description

Transdev North America, Inc. in Tinley Park, IL, is hiring a Full-Time Reservationist to assist customers with scheduling transportation and provide friendly, dependable customer service.

This on-site role requires handling a high volume of calls and accurate data entry in Trapeze scheduling software. The position offers a competitive hourly pay range of $18.50 to $20.50, with benefits including vacation, sick days, holidays, and comprehensive health and retirement plans.