Night Shift Call Center Supervisor - Paratransit

Transdev North America, Inc.; Tinley Park (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation two weeks

Sick days 5 days

Holidays 10 days; 8 standard and 2浮

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev is seeking a Third Shift Call Center Supervisor in Tinley Park, IL to lead a team handling paratransit reservations for a multimode system. The role focuses on delivering high-quality customer service and adherence to safety standards.

The position requires 3 years of supervisory experience, strong communication and listening skills, and proficiency with Microsoft Office and Trapeze. DOT drug testing may apply, and accommodations are provided as needed.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3 years of supervisor or relevant leadership experience in a customer service or call center environment.
• Strong written and oral communication skills.
• Strong listening skills.
• Proficiency in Microsoft Office and Trapeze required.
• Ability to train, coach, and manage performance of staff.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Manages a team of Customer Service Representatives to efficiently schedule paratransit reservations and resolve customer service challenges for a multimode transit system.
• Ability to work with and resolve customer concerns and complaints.
• Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Develops and monitors operations of the customer service center including policies and procedures, operating structure, and workflow.
• Ensures the volume of work produced meets company standards and ensures customer satisfaction.
• Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
• Other duties as assigned.

Skills

Supervisory experience

Communication skills

Listening skills

Team leadership

Staff coaching

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Trapeze

Job description

Transdev is seeking a Third Shift Call Center Supervisor in Tinley Park, IL to lead a team handling paratransit reservations for a multimode system. The role focuses on delivering high-quality customer service and adherence to safety standards.

The position requires 3 years of supervisory experience, strong communication and listening skills, and proficiency with Microsoft Office and Trapeze. DOT drug testing may apply, and accommodations are provided as needed.