Real-Time Paratransit Dispatcher

Transdev North America; Tinley Park (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Two weeks vacation

Sick days 5 days

Holidays 10 days (8 standard, 2  flo)

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Tinley Park, IL is hiring a Dispatcher to oversee road service through communication with Operators and provide customer support to clients, with a focus on safety.

The role requires 3-5 years dispatching experience, a High School Diploma or GED, and excellent verbal and interpersonal skills; DOT testing may apply.

We offer competitive pay of 18.45–22.55 USD per hour, plus vacation, sick days, holidays and standard benefits.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience in dispatching.
• Excellent verbal, interpersonal, and customer service skills.
• Problem solving and analytical skills.
• Availability to work shifts or flexible schedules.
• DOT drug testing compliance per 49 CFR Part 40.

Responsibilities

• Manage real-time ADA paratransit service delivery.
• Adjust service to multiple providers as needed and directed.
• Communicate effectively with Operators, service providers, clients and customers.
• Respond to service disruptions and emergencies.
• Ensure compliance with ADA, FTA and Pace standards.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Problem solving

Time management

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev North America in Tinley Park, IL is hiring a Dispatcher to oversee road service through communication with Operators and provide customer support to clients, with a focus on safety.

The role requires 3-5 years dispatching experience, a High School Diploma or GED, and excellent verbal and interpersonal skills; DOT testing may apply.

We offer competitive pay of 18.45–22.55 USD per hour, plus vacation, sick days, holidays and standard benefits.