Paratransit Ops Manager - ADA Compliance & Service

MV Transportation; Norwalk (CA); On-site; USD 87,000 - 103,000; Full time

Job summary

MV Transportation in Norwalk, CA seeks a Project Manager to lead day-to-day operations of DAR Paratransit and Microtransit services, ensuring compliant, responsive service for seniors and people with disabilities. You will provide leadership, supervision, and contract coordination with the City.

The role requires at least five years managing paratransit or microtransit operations, knowledge of ADA requirements, and a proactive, customer-focused approach to resolve issues and maintain service

Qualifications

• Five (5) years minimum experience managing day-to-day paratransit, Dial-A-Ride, or microtransit operations.
• Knowledge of ADA rules, regulations, and compliance requirements.
• Proven management experience in transit, paratransit, or microtransit operations.

Responsibilities

• Manage and oversee day-to-day operations of DAR Paratransit and Microtransit services.
• Provide general supervision of operational staff and coordinate service activities.
• Investigate and respond to customer comments, concerns, and complaints.
• Ensure compliance with ADA rules, regulations, and service requirements.
• Attend regular meetings with the City to review contract compliance and adherence to performance standards.

Skills

Leadership

Operations management

Communication

Customer service

Job description

MV Transportation in Norwalk, CA seeks a Project Manager to lead day-to-day operations of DAR Paratransit and Microtransit services, ensuring compliant, responsive service for seniors and people with disabilities. You will provide leadership, supervision, and contract coordination with the City.

The role requires at least five years managing paratransit or microtransit operations, knowledge of ADA requirements, and a proactive, customer-focused approach to resolve issues and maintain service