Assistant Operations Manager - Paratransit & Transportation

MV Transportation; Carson (CA); On-site; USD 79,000 - 82,000; Full time

Job summary

MV Transportation in California is seeking an Assistant Operations Manager to lead and support the assigned location, ensuring delivery of annual business plans and compliant daily operations.

The role focuses on on-time performance, driver availability, call center management, customer relations, staffing, training, safety programs, audits, and key metrics, with salary range $79,000 to $82,000 based on experience.

Qualifications

• Must have 1–3 years of management experience in a similar sized paratransit environment.
• Ideal candidate would have scheduling and personnel management and training experience.
• Must be able to work independently with strong written and verbal skills.
• Knowledge of contractual obligations is required to perform this job correctly.
• Knowledge of company policy ensures consistent driver performance measures.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Skills

Management experience

Scheduling experience

Personnel management and training

Written and verbal communication

Knowledge of contractual obligations

Company policy knowledge

Trapeze experience

Experience in fast-paced environment

Job description

MV Transportation in California is seeking an Assistant Operations Manager to lead and support the assigned location, ensuring delivery of annual business plans and compliant daily operations.

The role focuses on on-time performance, driver availability, call center management, customer relations, staffing, training, safety programs, audits, and key metrics, with salary range $79,000 to $82,000 based on experience.