Paratransit Operations Manager

Global Medical Response; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

Global Medical Response is hiring a Paratransit Operations Manager in New York to lead daily operations, manage dispatch, and ensure on-time performance for our transportation contract. You will mentor staff, coordinate with leadership, and maintain safety compliance while driving client satisfaction.

The role is full-time, exempt, with a starting annual salary of $80,000 and a focus on delivering reliable paratransit services in a dynamic environment.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations related to the role.
• Experience managing a fast-paced environment.

Responsibilities

• Oversee on-time performance and driver availability.
• Manage dispatch staff and supervisors.
• Maintain client relations and respond to client requests.
• Identify, train, and mentor location staff.
• Communicate frequently with location staff and support teams.
• Assist in safety processes to ensure compliance and safety culture.

Skills

Paratransit management

Scheduling

Personnel management

Communication skills

Contractual obligations knowledge

Fast-paced environment experience

Job description

Check out our careers site benefits page to learn more about our benefit options.

NOW HIRING FOR A FULL-TIME PARATRANSIT OPERATIONS MANAGER FOR AN IMMEDIATE JOB OPPORTUNITY

STARTING ANNUAL SALARY OF $80,000!

Job Title: Paratransit Operations Manager

Department: Operations

Reports to: Director of Operations

FSLA Status: Exempt

Job Description

All Transit is seeking an Operations Manager who will provide support, leadership and direction to an assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Paratransit Operations Manager is primarily responsible for but not limited to:

• Effectively manage on‑time performance and driver availability.
• Effectively manage dispatch staff and dispatch supervisors.
• Effectively manage customer relations through both direct contact and client request.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.
• All other duties as assigned.

Minimal Requirements

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Experience managing a fast‑paced environment.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non‑public customer and business records and any other information that All Transit classifies as confidential.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.