Operations Manager

MV Transportation; City of White Plains (NY); On-site; USD 89,000 - 105,000; Full time

Job summary

MV Transportation is seeking an Operations Manager in White Plains, NY to lead the assigned location and ensure delivery of annual business plans while conforming to contract terms and company policies.

The role focuses on managing on-time performance, driver availability, call center operations, customer relations, staff development, safety training, and regular review of key operational metrics to meet or exceed expectations.

Qualifications

• Minimum five years of management or supervisory experience in public transportation.
• ADA paratransit operations experience in a 150+ vehicle environment.
• Experience with reservations, scheduling and dispatch software.
• Emergency planning experience.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Skills

Public transportation management

ADA paratransit operations

Scheduling software

Emergency planning

Staff leadership

Communication skills

Independent work

Contractual obligations knowledge

Trapeze experience

High-volume environment management

Tools

Trapeze scheduling

Job description

Operations Manager

Job Locations

US-NY-White Plains

Regular Full-Time

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have a minimum of five (5) years of successful management and/or supervisory experience in public transportation with at least three (3) years of ADA paratransit operations experience in an operation with 150+ vehicles.
• Sufficient technical and hands-on expertise of operating and scheduling software to effectively manage the reservations, scheduling and dispatch functions;
• Experience in emergency planning protocols;
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

Starting salary range: $89,000 - $105,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.