Paratransit Operations Manager & Dispatch Lead

MV Transportation; Stockton (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

MV Transportation in Stockton, CA is seeking an Operations Manager to lead paratransit services, ensuring on-time performance, driver availability, strong call center operations, and proactive customer relations. You will mentor staff, uphold safety and training programs, and maintain client satisfaction through regular audits and metrics reviews.

The role requires 1–3 years of management in a similar setting, scheduling and personnel management skills, excellent written and verbal

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Scheduling and personnel management/training experience preferred.
• Ability to work independently with strong communication skills.
• Knowledge of contractual obligations is essential.
• Familiarity with tracking activity using company policies.
• Trapeze experience is a plus.
• Experience managing fast-paced operations.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Manage customer relations through direct contact and outreach.
• Identify, select, train, and mentor location staff.
• Communicate with location staff and support teams frequently.
• Oversee safety and training programs to ensure compliance.
• Maintain safety culture within the division.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management and training

Independent work

Written and verbal skills

Contractual obligations

Company policy knowledge

Trapeze experience

Fast-paced environment

Job description

MV Transportation in Stockton, CA is seeking an Operations Manager to lead paratransit services, ensuring on-time performance, driver availability, strong call center operations, and proactive customer relations. You will mentor staff, uphold safety and training programs, and maintain client satisfaction through regular audits and metrics reviews.

The role requires 1–3 years of management in a similar setting, scheduling and personnel management skills, excellent written and verbal