Paratransit Operations Manager: On-Time Excellence

CO004 MV Contract Transportation,Inc; California; Presencial; USD 107.000 - 126.000; Tempo integral

Resumo da vaga

MV Transportation seeks an Operations Manager to lead the assigned location, ensuring delivery of annual business plans and compliance with all contracts and company policies. You will oversee daily operations, staffing, scheduling, and performance metrics to meet client expectations and regulatory requirements.

The role requires strong leadership, independent work capability, and experience in paratransit operations with proficiency in scheduling and safety programs.

Qualificações

• Must have 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management and training.
• Strong written and verbal skills; ability to work independently.
• Knowledge of contractual obligations and company policies.

Responsabilidades

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support teams regularly.
• Oversee safety and training programs to ensure compliance.
• Maintain client contact to meet or exceed expectations.
• Conduct periodic departmental audits.
• Review key operational metrics daily/weekly/monthly.
• Adhere to company policies and procedures.
• Participate in labor and employee relations activities.

Conhecimentos

Paratransit management

Scheduling

Personnel management

Strong communication

Trapeze

Fast-paced environment

Descrição da vaga

MV Transportation seeks an Operations Manager to lead the assigned location, ensuring delivery of annual business plans and compliance with all contracts and company policies. You will oversee daily operations, staffing, scheduling, and performance metrics to meet client expectations and regulatory requirements.

The role requires strong leadership, independent work capability, and experience in paratransit operations with proficiency in scheduling and safety programs.